15120 Enterprise Court
Chantilly, VA 20151
Tel: (703) 227-9696
Fax: (703) 803-3299
Senior Vice President and Program Director, The Kelsey Report®, and Managing Editor, BIA/Kelsey
Charles applies the skills he developed as a reporter and editor to the daily tasks of helping BIA/Kelsey clients understand what is happening in the world of Yellow Pages and offering insights into where the business is moving. His approach is built on doing the legwork necessary to understand what the industry’s key players are doing, what they are thinking about, and how they plan to adapt to the changing nature of the directional media business.
Since becoming program director of The Kelsey Report®, BIA/Kelsey’s flagship Continuous Advisory Service, Charles has expanded the scope of the program from an exclusive focus on new technologies for directory publishers to a broader look at how Yellow Pages is competing in the media marketplace — both analog and digital.
Charles has been instrumental in expanding BIA/Kelsey’s product portfolio. In 2002, he led the development of Global Yellow Pages™, a comprehensive, 400-plus-page worldwide industry fact book that grew to 566 pages with the publication of GYP2007.
Charles began his career as a police reporter with the City News Bureau of Chicago, the training ground of Chicago’s journalism pantheon, including Mike Royko and Seymour Hersh. He later worked at a series of local news organizations, including the Pulitzer and Copley newspaper chains.
Charles earned a B.A. in English from the University of Illinois. He lives with his family in Lake County, Illinois.