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The Kelsey Report® Advisory

Verizon to Implement Major Decentralization
Charles Laughlin , 9/3/2003

Issue: New Structure Aims to Improve Responsiveness, Accountability

News: The Kelsey Report® has learned that Verizon Information Services (VIS) is adopting a new organizational structure that will decentralize the US$4.3 billion publisher into four profit centers focused around geographical areas. The move is designed to push authority and accountability down to the regional level to enable the new units to respond more quickly and effectively to customer demands and competitive challenges.

According to a companywide memorandum dated September 2, 2003 (a copy of which was obtained by The Kelsey Group), the new organization creates four profit centers, each led by an area president, that are each accountable for sales, customer care, finance and regulatory compliance, human resources, marketing and sales operations. The reorganization will take effect on October 1, 2003.

Copyright © 2005 The Kelsey Group. All Rights Reserved.
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